- Domain Names
What settings should
I use for my name servers?
ns1.resellert-web-hosting-services.com
ns2.resellert-web-hosting-services.com
How long does it take for the domain name to
work?
It usually takes 1-2 days for the domain to transfer once you
update the name servers. If it takes longer than 3 days, please
contact us and we will try to find the problem.
- FTP
How do I upload my account before the name servers
resolve
You can use discount-web-hosting-services as a ftp with your
user/pass.
How
do I FTP into my account?
Any files that you want viewable on the web should be uploaded
to the /public_html directory. You might want to set this as
the default directory in your ftp client.
What
if I can't use FTP?
We also offer a web based file manager that will allow you
to upload the files to your account.
I have created
an extra ftp account in the control panel. How does that person
connect?
They would
use the same procedure as above, but they need to enter their
username as user@yourdomain.com. For instance, if you create
a user called bob, he would log in with the username bob@yourdomain.com.
Please change yourdomain.com to your actual domain name.
Anonymous FTP
When anonymous ftp is turned on in your account, anonymous
ftp users have access to your /public_ftp folder. To set things
up for anonymous ftp access, log into your cpanel and click
on "Setup anonymous FTP access". The first checkbox
allows anonymous ftp users to download files from your /public_ftp
folder. The second checkbox allows anonymous ftp users to upload
to your /public_ftp/incoming folder. No anonymous ftp users
can view or download the contents of the /public_ftp/incoming
folder.
To connect with an ftp program
as an anonymous ftp user, you need to use ftp@your_domain.com
as the username. Leave the password field blank. The hostname
is ftp.your_domain.com . Use port 21.
- Pre-Sales Questions
Can
I pay you by check?
Yes, any of our 1 year plans can be purchased by check,
money order, or paypal.com. Please use our support form to inquire
about this.
How
much downtime will there be when I transfer my site to you?
As long as things are done properly there should be no downtime
as a result of the move. We suggest following these steps:
1. Sign up for an account with us
2. Upload your website to our servers and test to make sure
everything appears as it should
3. Update the name servers with your domain registrar to point
to the ones we provide in your welcome email
4. Wait a couple of days before canceling your old hosting plan.
It can take a couple of days for a domain to transfer and it
is best to leave some overlap to ensure there is no downtime.
If you follow these steps the
transition will happen smoothly.
Do
you have a money-back guarantee?
Yes, we have a 30 day money-back guarantee.
What
kind of hardware do your servers use?
Our latest servers are Dual Pentium III 933 MHz machines, each
with 1 GB of RAM and a 36 GB SCSI hard drive.
What
kind of connections to the Internet do your servers have?
We currently have 4 OC12 connections, with the ability
to go to 4 OC192 connections pending some hardware upgrades.
What operating
system do your servers use?
Our servers run on Linux.
- Scripts
What
is the path to sendmail?
/usr/sbin/sendmail
What
is the path to perl?
/usr/bin/perl or /usr/local/bin/perl
Where
is date?
/bin/date
Where
is time?
/usr/bin/time
Where
is my home directory?
It is located at /home/username, where username
is the username you use to log in.
What
PERL modules are installed and available for use?
For a list of installed perl modules, log into your
cpanel, and click on the "i" icon next to where it
says "PERL version" in the lower left part of the
main page.
What
is the CGI base directory?
/home/username/public_html/cgi-bin
- Email
How do I connect to my email account?
There are a couple of methods for doing this.
The easiest is to log into your control panel, click on "POP
email accounts", and then click on the autoconfig link next
to the account you want to set up in Microsoft Outlook or Outlook
Express (assuming you use one of these email programs). This will
automatically set up the email for Outlook or Outlook Express.
If this doesn't work, you will
need to use the following settings.
POP3 server = mail.your_domain.com
SMTP server = mail.your_domain.com
You will need to authenticate in
order to send mail through our SMTP server. There is usually
an option for this in the email client. You will then need to
enter your username and password again.
The username has two possibilities.
If you are using the default account with the username that
you signed up with, you can just enter your username. If you
set up an extra email account, you will need to use user@your_domain.com
as the username. This prevents confusion if multiple people
try using the same user name.
Connecting to email accounts using Netscape mail
There is an issue with Netscape regarding the use of the "@"
symbol in the username. In order to log into your email account
with a username with an embedded "@" using Netscape,
you have to go into the user's profile directory for Netscape
and edit the "prefs.js" file. Add the following line:
user_pref("mail.allow_at_sign_in_user_name",true);
That should fix the issue.
Why have my POP email accounts been deleted in cpanel?
There's a bug in cpanel that can occur on occasion. Sometimes
when you change the domain password (the main password for your
cpanel account), cpanel goes and deletes any additional POP
email accounts you may have created. This occurs quite rarely,
but it's best to check if your email accounts are there after
every change you make to your domain password, just to be safe.
- Billing
How
do I get billed?
We send a statement giving you the option to pay
monthly or set up a reoccurring payment.
- Documentation
Where can I find detailed documentation about
MySQL databases?
You can go to http://www.mysql.com or you can try
http://www.mysql.org . At mysql.org, click on the documentation
button. The documentation is tarred and gziped. You can extract
the html documentation files using WinRAR, which you can obtain
from http://www.rarsoft.com .
Where can I find detailed documentation about
the Interchange Shopping Cart?
You can go to http://interchange.redhat.com .
However, please don't contact interchange
directly about any problems that you might be having with your
shopping cart. They won't provide any direct support to you.
Try a search through newsgroup postings at http://www.deja.com
for issues with interchang
